Terms and Conditions
All Bookings are subject to Vat at 20%
Vat Number 911201684
If booking more than 12 weeks in advance, you pay 5% of the total booking to secure your place(s) however 30% deposit will be required 12 weeks in advance of your booking date ; the remainder is payable 4 weeks in advance of the date of arrival. If booking less than 4 weeks in advance, we ask for the total amount. We have graduated the deposit because it can be difficult when making arrangements for group bookings a long way ahead and we are aware it is difficult to get some people committed along way a head, hope this helps.
If we do not receive the full amount by/on the due dates(s) How Stean Gorge LLP’s management will assume you no longer wish to proceed with the booking, those reserved places(s) become available and we reserve the right to treat the booking as cancelled. If you have any queries about your booking, please contact the Booking Office on 01423 755666.
The payment process is free of charge to debit or credit card users.
Arrival / Departure
All new arrivals and visitors must report to reception which is in the main building by the entrance.
Campsite Pitches are available from 2pm on the day of arrival – availability cannot be guaranteed before this time – and must be vacated by 12 noon on the day of departure unless otherwise arranged. On quiet days you may arrive early and leave late. Just ask at the reception.
Outdoor Activity Timings
We ask all customers taking part in our Outdoor Activities to aim to arrive 30 mins before the activity session is due to commence. This will allow for any navigation errors. During this time we will provide you with medical consent forms to complete, enabling a prompt start to your activity. Be aware some phone map apps will send you down unsuitable unmade roads.
The Big 5:
- Full Day 10am – 5pm
- Morning Sessions 9.30am – 12.30pm
- Afternoon Sessions 2pm – 5pm
Unfortunately we cannot extend our activity finishing times to cater for late arrivals during busy periods, as this will have knock on effect to our other customers and staff.
Outdoor Activity Transport
Please note you will need to provide your own transport to canoeing and caving activities from How Stean which arre a very short drive away, one some days we can provide transport when our mini bus’s are available.
Consumption of alcohol/drugs
Outdoor Activities – Any participant believed to be under the influence of drugs or alcohol will not be allowed to take part in any activity. How Stean Gorge LLP reserves the right to exclude any participant for safety reasons at any time & they will not receive a refund.
Camping – People come to camp at How Stean Gorge to relax. Whilst alcohol can contribute to a pleasant time, it can also cause concern to other users of the site. Drink responsibly on your pitch and do not walk around the site with your drinks. People who have been drinking are not safe to enter the Gorge.
All members of an activity group must comply with regulations and instructors instructions. Should the safety of you or others be jeopardised by any person, then that person will be asked to leave the activity & will not receive a refund.
All customers are responsible for their personal property, including cars which are parked at the owner’s risk.
Please identify any food belonging to you that is left in the fridge, and remove on your departure.
There are occasions when you may decide to cancel your booking. If we have 4 weeks’ notice we can reschedule, however shorter than that this and we may incur loss due to lost capacity. Just as you buy a theatre ticket or holiday, How Stean Gorge is not in a position to refund you for your being unable to attend. Deposits and any additional payments are not refundable but may be transferred to another day if at more than 4 weeks’ notice.
We aim to be as flexible and understanding as possible, however, we do recommend that you consider purchasing appropriate cancellation insurance.
In the event of How Stean Gorge llp cancelling the event due to conditions causing concerns of safety, eg flooding or high winds, we will offer you a replacement activity, reschedule to another date or if inconvenient pay a full refund. Full refunds incur expense in administration and bank charges but as a reputable company this is what we do.
How Stean Gorge llp will stand the loss of having staff with no activities to lead as our aim is provide the customer the experience that they dream.
We will not compromise safety for profit.
Highly unlikely in the heart of the Yorkshire Dales, but it has to be said that we regret we cannot accept liability where How Stean Gorge LLP is prevented or affected by reason of circumstances amounting to ‘Force Majeure’. Circumstances amounting to ‘Force Majeure’ include any event which we could not, even with all due care, foreseen…such as: war, threat of war, riot, civil strife, industrial dispute, terrorist activity, natural or nuclear disaster, fire, acts of God, adverse weather conditions and all similar events.
Once you have booked your place(s) and paid the deposit, the price of your booking as shown on your invoice cannot be increased. The prices, offers and information printed in our brochures are valid at the time of publication, and may change.
We reserve the right to increase or reduce these prices or amend offers or information at any time after publication and in future editions of the brochure. You will be advised of any change at the time of booking.
Any quote received for your booking will only be valid for 4 weeks.
All participants must complete a Medical/Consent Form. Under 18’s will need to be consented by a parent or guardian. If you are pregnant or have a medical condition, we strongly advise you to consult your doctor for advice and to inform the centre prior to booking. Please note – most medical conditions will not prohibit you from taking part in activity, however the instructor should be made aware of any medical conditions. All instructors carry first aid/rescue bags whilst out on activities. Any medication can be placed in their waterproof containers. Please remember remove after session.
Please leave the toilet and shower facilities, as you would wish to find them. Abuse or damage to the facilities will be considered a serious offence. There is a no smoking policy in all on site buildings.
The facilities block (toilets & showers) maybe closed during short periods of the day for outdoor activity customers to use the building and cleaning to take place. Other toilets are available in the Café/Reception area.
We ask you to be considerate to your fellow campers by keeping noise to a minimum after 10pm until 8am. The only sound we want to hear is natural. No radios or recorded music.
Campers are responsible for keeping their pitch areas clean and tidy. All property and refuse must be removed before vacating the pitch. Recycling bins are provided.
Health & Safety
Parents or guardians are responsible for the supervision of their children at all times. Be aware of motor vehicles using the site.
Please feel free to explore the Gorge and caves (tickets available at reception 50% discount for campers staying on site) but do not go into the water at all. There is deep water and risk of injury and drowning.
CCTV monitor the campsite & café
A door bell monitor is on the door of the washing area. Ringing this bell will contact the the manager who can also see you. If required they will come to the site.
Fire pits are provided at each pitch. Wood/charcoal is available to purchase at the café/reception. Barbecues are allowed but they must be raised off the ground and should not damage the grass.
Dogs and other animals
Dogs and other animals under control are welcome. Always clear up after your dog/animal.
Consideration for local residents and the environment
All land beyond How Stean Gorge is privately owned and campers are requested to follow the public footpaths adjacent to the site.
The shop and restaurant are open daily, opening at 9am and closing at 5pm, 6pm at weekends in summer.
The pay phone is located outside opposite the Café by the disabled parking bays. Important telephone numbers are on that list. Please ring bottom number if you have any problems at all.
At any time day or night you may contact a member of staff. Outside of opening times a Door Bell with camera is situated at the entrance to the washing up area.
Ring this bell and a member of staff should respond.(It rings a mobile phone) Do not tolerate anti-social behaviour contact the staff.
Failure to comply with these terms and conditions in extreme conditions could result in you being removed from site. If drunk and disorderly the police have assured us that they will remove you from site and convey you to Harrogate 22 miles away.