Booking Terms & Conditions

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Booking Terms & Conditions

All  Bookings are subject to Vat at 20%

Vat Number 911201684

Outdoor Adventure – Booking, Payment & Conditions

Payment Details

If booking more than 4 weeks in advance, you pay 30% of the total booking to secure your place(s); the remainder is paid 4 weeks in advance of the date of arrival. If booking less than 4 weeks in advance, we ask for the total amount.

If we do not receive the full amount by/on the due dates(s) How Stean Gorge LLP’s management will assume you no longer wish to proceed with the booking, those reserved places(s) become available and we reserve the right to treat the booking as cancelled. If you have any queries about your booking please contact the Booking Office on 01423 755666.

The payment process is free of charge to debit or credit card users.

Arrival / Departure

All new arrivals and visitors must report to reception.

Campsite Pitches are available from 2pm on the day of arrival – availability cannot be guaranteed before this time – and must be vacated by 12 noon on the day of departure unless otherwise arranged.

Outdoor Activity Timings

We ask all customers taking part in our Outdoor Activities to arrive 30mins before your activity session is due to commence. This will allow for any navigation errors. During this time we will provide you with medical consent forms to complete this will enable a prompt start to your activity.

Morning Session 10am – 1pm
Afternoon Session 2pm – 5pm
‘The Big 5’ 10am – 5pm

Unfortunately we cannot extend our activity finishing times to cater for late arrivals during busy periods this will have knock on effect to our other customers and staff.

Consumption of alcohol/drugs

Outdoor Activities – Any participant believed to be under the influence of drugs or alcohol will not be able to take part in any water activity. How Stean Gorge LLP reserves the right to exclude any participant for safety reasons at any time & will not receive a refund.

Camping – People come to camp at How Stean Gorge to relax. Whilst alcohol can contribute to a pleasant time it can also cause concern to other users of the site. Drink responsibly on your pitch and do not walk around the site with your drinks. People who have been drinking are not safe to enter the Gorge.

Safety

All members of an activity group must comply with regulations and instructors instructions. Should the safety of yourself or others be jeopardised by any person, then that person will be asked to leave the activity & will not receive a refund.

Personal Belongings/Property

All customers are responsible for their personal property, including cars which are parked at the owner’s risk.

Please identify any food belonging to you that is left in the fridge, and remove on your departure.

Transport

Transport to any off site activity venues is to be arranged by the individual customer/group leader.

Offsite activities include – Canoeing (Scar House Reservoir), Climbing (Brimham Rocks), Caving (Goyden Pot & Manchester Hole).

Cancellation

There are occasions when you may decide to cancel your booking. If we have 4 weeks’ notice we can reschedule, however shorter than that this and we may incur loss due to lost capacity. Just as you buy a theatre ticket or holiday, How Stean Gorge is not in a position to refund you for your being unable to attend. Deposits and any additional payments are not refundable but may be transferred to another day if at more than 4 weeks’ notice.

Cancellation Insurance

We aim to be as flexible and understanding as possible, however, we do recommend that you consider purchasing appropriate cancellation insurance.

Prices

Once you have booked your place(s) and paid the deposit, the price of your booking as shown on your invoice cannot be increased. The prices, offers and information printed in our brochures are valid at the time of publication, and may change.

We reserve the right to increase or reduce these prices or amend offers or information at any time after publication and in future editions of the brochure. You will be advised of any change at the time of booking.

Any quote received for your booking will only be valid for 1 week.

Unforeseen Circumstances

Highly unlikely in the heart of the Yorkshire Dales, but it has to be said that we regret we cannot accept liability where How Stean Gorge LLP is prevented or affected by reason of
circumstances amounting to ‘Force Majeure’. Circumstances amounting to ‘Force Majeure’ include any event which we could not, even with all due care, foreseen…such as: war, threat of war, riot, civil strife, industrial dispute, terrorist activity, natural or nuclear disaster, fire, acts of God, adverse weather conditions and all similar events.

Medical/Consent Forms

All participants must complete a Medical/Consent Form, under 18’s will need to be sign by a parent or guardian. If you are pregnant or have a medical condition we strongly advise you to consult your doctor for advice and to inform the centre prior to booking. Please note – most medical conditions will not prohibit you from taking part in activity, however the instructor should be made aware of any medical conditions. All instructors carry first aid/rescue bags whilst out on activities, any medication can be placed in their waterproof containers please remember remove after session.

Facilities Building

Please leave the toilet and shower facilities, as you would wish to find them. Abuse or damage to the facilities will be considered a serious offence. There is a no smoking policy in all on site buildings.

The facilities block (toilets & showers) maybe closed during short periods of the day for outdoor activity customers to use the building and cleaning to take place. Other toilets are available in the Café/Reception area.

Noise

We ask you to be considerate to your fellow campers by keeping noise to a minimum after 10pm until 8am. No boom boom boxes please. The only sound we want to hear is natural. No radios or recorded music.

Cleanliness

Campers are responsible for keeping their pitch areas clean and tidy. All property and refuse must be removed before vacating the pitch. Recycling bins are provided.

Health & Safety

Parents or guardians are responsible for the supervision of their children at all times. Be aware of motor vehicles using the site.
Please feel free to explore the Gorge and caves (tickets available at reception 50% discount for campers staying on site) but do not go into the water at all there is deep water and risk of injury and drowning.

CCTV monitors campsite & café

Barbeques/Fire

Barbecues are allowed but they must be raised off the ground and should not damage the grass. Please bring along wood/charcoal. Wood is also available to purchase at the café/reception.

Dogs and other animals

Dogs and other animals under control are welcome. Always clear up after your dog/animal.

Consideration for local residents and the environment

All land beyond How Stean Gorge is privately owned and campers are requested to follow the public footpaths adjacent to the site.

Shop/Restaurant

The shop and restaurant is open daily, opening at 10am and closing at 5pm.

Telephone

The pay phone is located outside opposite the Café by the disabled parking bays. Important telephone numbers are on that list. Please ring bottom number if you have any problems at all.