‘Outstanding day’ with How Stean Gorge
Offline Message left on 19 Apr 2017, 05:55 PM (GMT+0)
Dear Howstean team, My 10 year old son and I visited your centre today to do the Big 5. I would just like to pass on my sincerest appreciation for an outstanding day from walking into the cafe and being given a nice hot coffee and hot chocolate to welcome us as we completed the obligatory forms, to the flexibility and hospitality you afforded my family as they watched our activities. I would also like to praise the cafe st…aff for their clear understanding and flexibility over lunch for my rather fussy son, which made all the difference to the day.
Finally, Tom our instructor was simply outstandingly professional, knowledgeable and adaptive to the group’s needs (10 to 39 years!). As an experienced and previous instructor in numerous outdoor activities, it is alway easy to critique other instructors, but Tom was fantastic! Please pass on my gratitude to the whole team, as they clearly know what good customer service is all about – simply outstanding, we will be back!